PRIVACY POLICY

At Topla!, protecting your privacy and personal information is a fundamental part of how we do business. It is important to us to protect the personal information of our employees, franchisees, customers, suppliers, and any other entities from whom we may obtain personal information. We encourage you to read our Privacy Policy to fully understand how we treat the personal information of each person who contacts Topla!. As we always want to improve, this policy is subject to change. To always have the information up to date, we invite you to consult this Privacy Policy regularly.

This Privacy Policy applies to Topla!’s websites and mobile application (www.topla.com) and to the platforms and applications owned and operated by Topla! (the “applications”) and our holding companies, subsidiaries, and our direct and indirect affiliates. Your use of these websites or applications constitutes acceptance of this Privacy Policy and you consent to the practices described in this Policy. This Privacy Policy explains how Topla! collects, uses, discloses, and transfers personal information collected through its websites and applications, as well as information received from other sources, including Topla!’s franchisees. It also describes your rights and choices regarding the use and dissemination of your information, including how you can access and update that information.

It should be noted that Topla! franchisees are independent entities and their collection of, use, and disclosure of personal information is subject to their own privacy policies. For information on how an individual Topla! franchisee collects, uses, and discloses your personal information, please direct your request to that franchisee.

By using our websites or app, you agree to our terms of use and this Privacy Policy. Youconsent, then, to the practices it describes.

If you have any questions about our Privacy Policy or if you would like to exercise your rights and choices, please contact us by using the “How to contact us” section below.

COLLECTION OF PERSONAL INFORMATION
INFORMATION YOU PROVIDE

Topla! collects your personal information that you provide through its websites and applications. The personal information we collect includes information that identifies you, describes you, or can reasonably be associated with you, directly or indirectly. The categories of personal information we collect include:

• Contact information: We collect your first name, last name, mailing address, email address and your phone number.
• Registering an account: We collect passwords and other information for account authentication and account access.
• Order information: We collect information about your previous orders, your current orders, and your food choices.
• Payment information: We collect data necessary to process your payment if you make a purchase on our websites or applications, including the number of your payment method (such as a credit card number as well as the type of payment) and the security code associated with that payment method.
• Profile data: We collect information about your interests, your favorites, and preferences.
• Content of messages: We collect the content of messages you send to us, such as feedback or reviews, questions you ask or information you provide to Topla! VIP Service.
• Data on applications received: We collect data necessary to review your application for a vacant position, if you submit an application to us, including all information contained in your resume, your first and last name, your phone number, the city and the position you are interested in, as well as any information related to your job application. We collect information you provide at various locations on our websites and applications, including:
• Registering an Account: To register an account with Topla!, in order to place an order to one of our branches, you will need to fill out a form on one of our websites or applications to provide the contact details and identification data associated with your account. You can also provide payment details, in order to make the payment online, and profile data to speed up and facilitate your future orders with all Topla! restaurants.
• Online Orders: On our websites or applications, you can place an order for carryout or have it delivered to you using your Topla! account. To place a takeaway order, you will need to create a VIP account, then you will need to provide your first name, last name, email address, phone number, time you wish to receive your order, order information and payment details. If you place an order to deliver, you will need to provide your mailing address in addition to the information above.
• Voluntary emails and other communications: You may choose to communicate with us by email, through our websites, applications, social networks, or by other means. These communications may relate to our customer service activities, questions you may have, feedback, or other purposes. We collect the information contained in these communications, which may include information that personally identifies you.
• Rewards Programs: We may offer rewards programs, sweepstakes, contests, surveys or other promotions “promotion” through our websites, apps or social networks. To participate in a promotion, you must provide contact information, profile information or other information that will be requested from the winners.
• Voluntary Disclosure: When you use our websites or app, you may choose to voluntarily disclose other information that we do not request; if so, you are solely responsible for that information. Therefore, you must take steps to prevent the disclosure of unsolicited information when you use our websites or applications.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our websites or app, we may automatically collect information about your device and how it interacts with our websites or app.

The types of information we may collect include:

• Service Usage Data: we collect a variety of data about the features you use, the emails and advertisements you view, the products you review or purchase, the date and time you access our websites and/or apps, and the pages you access when you use our websites, apps or social networks. We also collect the address of the websites from which you access the websites or applications and any other similar information.
• Device Connectivity and Configuration Data: We collect data about the type of device, operating systems, and browser you are using, your Internet service provider, the region and language settings of your device, and other similar information. This data also includes the IP address, MAC address, the advertising identifier of the device (e.g., IDFA or AAID) and other device identifiers.
• Location Data: If your device allows it, we may collect data that relates to your device’s location, which may be accurate, such as latitude and longitude data or imprecise data such as location derived from an IP address, or data that indicates a city or postal code. We use cookies and other tracking technologies to automatically collect this information, including:
• Log Files: A log file is a file that records all events that occur during your use of Topla! websites and applications, such as your IP address, browser type, Internet service provider, referring or exiting pages, operating systems, time stamp, and any other related data that is useful for your use of our websites, apps or social networks.
• Cookies: Topla!’s servers may place a cookie on your device for the purpose of storing data in your device’s browser or simply accessing pre-existing removable tracking features on your device to allow you to use the websites and applications to personalize your experience on Topla! websites. The definition of a cookie is a small piece of data that is sent by a web server to your device and then stored by your browser on your device’s hard drive. Cookies and browser storage allow us to recognize your device when you are on our websites and apps in order to personalize your online experience and support security features. Cookies and browser storage are also useful to make user login more efficient, to track transaction history, and to preserve information between sessions. Information collected from cookies and browser storage may be used to improve the functionality of websites and applications, to analyze your use of websites and applications, or to provide you with targeted advertisements based on your preferences.

The type of cookies and beacons on our websites and applications include the following:

Functionality Cookies: Used to remember your preferences in order to facilitate transactions such as shopping on our websites and apps.

Performance or Analytics Cookies: Used to measure the activity of our websites and applications in order to improve each user’s experience.

• Targeting Cookies: Used to display information and offers that are of specific interest to you based on the preferences recorded on our websites and apps.
• Local Storage: We use local storage, such as HTML5 storage, to store information related to the fact that the user has chosen to “remain logged in,” as well as tokens if other services are used. We may partner with other entities to provide certain features on our websites and apps, or to serve ads based on your web browsing activity using local storage—such as HTML5 storage—to collect and store information. Various browsers may offer their own management tools to remove HTML5 local storage.
• Location Technologies: Global Positioning Systems (GPS) software, geo-filtering and other location technologies allow you to locate in order to verify your location and broadcast or restrict relevant content based on your location.
• In-App Tracking Methods: Several tracking technologies may be included in our mobile app and cannot be controlled by browser settings. Some apps use an advertising ID or other device IDs to associate user activity in app with a particular app, and to track user activity across multiple apps.

We may integrate various tracking technologies into our emails, websites or apps, and advertising. Some of these tracking technologies allow us to track your activities over time and across the services in order to match the different devices you use and to provide you with relevant content and advertising.

INFORMATION GATHERED FROM FRANCHISEES AND OTHER SOURCES

We also obtain personal information about you from other sources, and we may combine that information with information we have collected about you. The categories of other sources from which we may collect information include:

Topla! franchisees, which are independent entities. We process information received from franchisees to provide services to them, as well as for our own purposes, in accordance with this Privacy Policy.

Social networks, when you use our various services or give Topla! permission to access your data on one or more of these services.

The various business partners with whom we offer services, sell, or distribute our products,
or engage in joint marketing activities.

Publicly available sources, i. e. publicly available data.

We are not responsible for the accuracy of information provided through other sources and
for the practices regarding the use of information from other sources.

USE OF INFORMATION

Topla! collects and uses personal information for operational and commercial purposes only, as described in this Privacy Policy. The collection and use of information include the following:

Operate and manage our websites and applications in order to provide you with products, services and promotions and to create, manage and maintain your accounts.

Carry out your requests, for example, responding to your comments or requests, processing, managing, or executing transactions, as well as sending related communications via the VIP Service and social networks.

Maintain the security and integrity of our systems, for the purpose of preventing and dealing with fraud, illegal access and violation of our policies and terms of use.

To send you updates, security alerts, informations about changes to our various policies and administrative messages via our websites, apps or social networks.

Analyze trends and usage, to obtain data on the efficiency of deliveries and the functioning of each of our restaurants.

Help validate and create the identity of each of our users.

Improve our websites, apps, social networks, restaurants, advertisements, products, promotions, services and anything directly related to Topla!. To send you promotional newsletters, offers, advertisements and marketing communications, as well as any other information about Topla!.

Notwithstanding the foregoing, we may use some non-personally identifiable information without obligation to you unless prohibited by law. For more information about your rights and choices in relation to how your information is used, please see the section called “Your Rights and Choices” below.

LINKS, APPLICATIONS AND EXTERNAL DEVICES

Our websites, apps and social networks may contain links to other websites. It is also possible that links may be accessed through devices that are not connected to Topla!. These links and features are not sponsored or affiliated to Topla!. Topla! has not reviewed all the sites hyperlinked to its websites or apps, or all the devices through which some of its apps are accessed. Topla! is not responsible for the content or privacy practices of other websites, applications, or devices. The user accesses these links and devices and uses them at his own risk. Topla! makes no warranty as to the content, completeness or accuracy of these links, devices, hyperlinked sites to its websites or applications, or devices. Third-party websites that are accessible via hyperlinks from Topla!’s websites or applications may use cookies and other tracking technologies. Before providing information to other websites and device manufacturers, Topla! strongly encourages you to read their privacy policies. In addition, Topla! does not implicitly endorse the websites linked by hyperlink to its websites or applications, or to the devices through which the applications may be accessed.

SOCIAL NETWORK FEATURES

Our websites and apps may include social media features. These may use various tracking technologies to collect information, such as your IP address or the pages you visit on our websites or app. It is also possible that different technologies set a cookie to allow the social networking functionality to function properly. If you use social media features, the information you post or access may be publicly displayed on our websites or app, or by the social network you use, which is a separate entity. Similarly, if you post information to a social network that links to our websites or apps, your message may be used on or in connection with our website or app. In addition, Topla! and the social network in question may both have access to certain information about you and your use of our website and apps, as well as social media features. Social media features are operated by a social network and constitute a separate entity. It is also governed by the privacy policy of the network in question. In addition,Topla! is not responsible for and makes no representations about the policies or business practices of any separate entity, and we encourage you to consult their privacy policies and terms of use.

ANALYTICS, ADVERTISING AND RETARGETING

Topla! uses other entities for analytical services. These entities may use cookies and other tracking technologies to analyze your use of our websites and applications, including data collected when you speak and use command voice services.

In addition, we use other entities to run advertisements on our websites and apps or on other services. These entities may use cookies or other tracking technologies to collect and share with us information about your visits to this service and other services in order to run advertisements about goods and services that may be of greater interest to you, to measure and track the effectiveness of our advertisements, to track page usage and paths taken during visits to our websites and applications, to help us run relevant advertising banners on our websites and applications and on other services, and to track the use of our advertising banners and other links from the services of our business partners to our websites and applications. Topla! may use the information collected on its websites and apps for online behavioural advertising, such as retargeting, and to personalize ads to you when you visit other services.

Topla! also employs service providers who use cookies to allow us and them to know what advertisements you see and click on when you visit our websites, apps or affiliate sites. These cookies allow us to perform attribution tracking, which estimates what advertising or marketing source brought someone to our websites or app, or which marketing source led to actions such as a visit or purchase. These technologies allow our service providers to recognize your mobile device or network device each time you visit their websites or app, or other websites and mobile apps, based on data such as a cookie, your IP address or device identifier, but do not allow access to any other personal information of Topla!. The information obtained by these service providers is pseudonymized and never repersonalized.

We also use audience matching services to reach people (or people with similar traits) who have visited our websites or app, or who are identified in one or more of our databases (“targeted advertising”). To do this, we upload a customer list to a technology service or programmatically integrate technologies such as pixels, Software Development Kits (SDKs) or Application Programming Interfaces (APIs) of a technology service into our own websites or applications, with the technology service matching common factors between our data and theirs. For example, we embed the Facebook pixel on our websites and may share your email address with Facebook as part of our use of Facebook’s personalized audience feature. Some technology services such as LiveRamp may provide us with their own data, which is then uploaded to another technology service to match common factors between these data sets.

As mentioned above, these services may act as our service providers or, in some contexts, may make independent decisions about how we process your information. Information collected by these services may be transmitted and stored on servers.

YOUR RIGHTS AND CHOICES

It is important that all personal information we hold about you is accurate and up to date; please keep us informed of any changes regarding your personal information. Under the law, you have the right to make a request to access and correct the personal information we hold about you.

You may view and correct some of your personal information by logging into our websites or apps, and by accessing your profile in your personal account.

If you wish to review or correct your personal information, or withdraw your consent to its use, we may not comply with a request to change the information if we believe that the change would violate a law or legal requirement or would make the information inaccurate. We hold the right to charge you a fee for accessing your personal information, but we will notify you in advance.

We may ask for specific information to help us confirm your identity and your right of access, to provide you with the personal information we hold about you, or to make the modifications you request. However, under applicable laws, we may be permitted or required to refuse you access to some or all the personal information we hold about you, and we may have destroyed, erased or anonymized your personal information in accordance with our record-keeping obligations and practices. If we are unable to provide you with access to your personal information, we will provide you with reasons, subject to legal or regulator restrictions.

We will provide you with access to your personal information, subject to the exceptions set out in applicable privacy laws.

WITHDRAWAL OF YOUR CONSENT

Where you have consented to the collection, use, disclosure, and transfer of your personal information, you may have a legal right to withdraw your consent in certain circumstances. If you wish to withdraw your consent, please contact us via the contact details provided below.

Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.

GENERAL INFORMATION ON TRACKING TECHNOLOGIES

Most web browsers (such as Microsoft Internet Explorer, Google Chrome, Firefox and Apple Safari) accept cookies by default. You can ask your browser to refuse or delete cookies by changing its settings. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

At any time, you can reset the advertising ID of your device as well as the localization data collected by app via the app settings. The advertising identifier is designed to allow you to limit the use of information collected about you. To stop any collection of information through an application, you can uninstall the application.

Your browser settings may allow you to automatically send a signal to the online services you visit asking them to not follow you. Therefore, unless required by law, Topla! will not respond to these signals or other mechanisms.

However, if you disable cookies and other device tracking features, you may not be able to use certain features of our websites or app.

COMMUNICATIONS

To provide you with an outstanding service, we may send you communications related to your transactions, security, or administration of our websites or applications. Topla! may also send you other messages or updates about our websites, apps or promotions. If you do not wish to receive promotional communications from Topla!, you may unsubscribe at any time by following the instructions provided in those communications.

Please note that even if you choose not to receive promotional communications, we may continue to send you various non-promotional emails about your account, services or our ongoing business relationships.

INTERNATIONAL TRANSFER

Topla! may transfer the personal information that we collect or that you provide, as set out in this policy, to subcontractors, service providers or other third parties that we use to support our business (such as providers of analytics and search engine services that help us improve and optimize our websites) who have a contractual obligation to keep the personal information confidential, to use it only for the purposes for which we disclose it to them, and to treat the personal information in accordance with the same standards as those set out in this policy.

We may process, store and transfer your personal information to or in a foreign country, where privacy laws are different and may or may not be as comprehensive as Canadian laws. In these circumstances, the governments, courts, law enforcement and regulatory agencies of the country in question may be able to access your personal information under the laws of that country. When we hire a service provider, we require that its security and privacy standards comply with this policy and applicable Canadian privacy laws.

CHILDREN’S PRIVACY PROTECTION

Our websites and apps are not intended for children under the age of 13. No person under the age of 13 may provide personal information on our websites or app. If you are under the age of 13, you must refrain from using or providing personal information on our websites, app or by using any of their features and from making purchases on our websites or apps.

If it comes to our attention that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe that we may have information from or about a child under the age of 13, please contact us promptly.

DATA SECURITY

The security of your personal information is very important to us. Topla! uses physical, electronic and administrative measures designed to protect your personal information from accidental loss and unauthorized access, use, modification and disclosure. Topla! has restricted authorized access to your personal information to those who have a legitimate reason to know the information in order to provide you with products or services, and to those whom you have authorized to have access to the information. We store all the information you provide to us behind firewalls on our secured servers. All payment transactions are encrypted using SSL and 3D Secure technology. The security of your information is also up to you.

When we give you (or when you choose) a password to access certain areas of our websites or applications, you are responsible for the confidentiality of that password. We ask you not to disclose your password to anyone. Unfortunately, the transmission of information over the Internet is not a hundred percent secure. We do our best to protect your personal information, but we cannot guarantee the security of any personal information submitted to our websites or applications. Any transmission of personal information is at your own risk.

DATA RETENTION

Unless authorized or required by applicable law or regulation, we will only retain your personal information for as long as is necessary to fulfill the purposes for which we collected it, including to meet any legal, accounting or reporting requirements. In some circumstances, we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized and de-identified data for legitimate business purposes without your notice or consent.

AMENDMENTS TO THIS PRIVACY POLICY

It is our policy to post on this page any changes to our Privacy Policy, as well as a notice that this policy has been updated on the home page of our websites and apps. If we make significant changes to the way we treat our users’ personal information, we will notify you via a notice on the homepage of our website and in our app.

We indicate the date of the last revision of the Privacy Policy at the top of the page. It is your responsibility to regularly check our websites and this Privacy Policy to see if any changes have been made.

TO CONTACT US

We welcome your questions, comments and requests regarding this Privacy Policy and our privacy practices. You can contact us at the contact details below.

Privacy officer
Topla!
980 rue Bouvier
Québec (Québec) G2J 1A3
info@topla.com
(438) 324-0811

We have procedures in place to receive and respond to complaints and inquiries about how we handle personal information and comply with this policy and applicable privacy laws.

DATE OF REVISION

This policy was last updated on August 31, 2024.